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eCOGRA. The name may sound a bit strange
for some and others might confuse it as an economic or ecological
organization, but actually, eCOGRA is a bit far from that.
eCOGRA stands for e-Commerce Online Gambling Regulation and Assurance.
eCOGRA is actually an organization that regulates online games (specifically
online gambling) that was established back in 2002 by 888.com and
Microgaming. eCOGRA is a non-profit organization and certifies
different web sites for safe online gambling. To know if a
website has been certified or approved by eCOGRA, find the organization’s
“Safe and Fair” seal displayed on the website. It is important
for this organization to be an independent authority on gaming standards
online, and in fact, the organization specifically checks for player
protection, proper operator conduct, and fair gaming in the web
sites that it approves.
As of now,
eCOGRA has certified over a hundred casino web sites, including
Microgaming casinos and 888.com’s Casino-On-Net and about twenty-five
poker sites, again including Microgaming’s different poker sites,
888.com’s Pacific Poker, and some sites under the Bwin’s Ongame
network. Since eCOGRA is a non-profit organization, its funds
come from the members of its software suppliers.
But like any other organization or regulating
body, there have been many complaints filed against eCOGRA’s approved
casinos and poker rooms. These complaints are formally filed
to eCOGRA through eCOGRA’s web site wherein there is a dispute form
(players engage in a dispute mediation service through the organization).
According to eCOGRA itself, there have been more than 400 complaints
filed every year wherein a few are rejected (labeled as “invalid”).
The rest are resolved in two ways - in favor of the player (complainant)
and against the player. Fair enough, a 50-50 chance is gotten
every time a complaint is filed. The online gaming regulatory
body also provides a very professional “Fair Gaming Advocate” who
may somewhat serve as an attorney for the player who has complained.